Appointment & Office Policies

Please understand that it is ultimately your responsibility to keep track of any upcoming appointment. As a courtesy, we send out reminders a few weeks before a requested appointment, and we make confirmation calls or emails two weeks before appointments. As well, we send a courtesy reminder a few days prior to an appointment. Although we make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

Due to a continuous high demand for prime appointment times, we require a minimum of 1 business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that your physician has set aside, especially for you. Where insufficient notice is given, a missed appointment fee will be charged to you, and we require you to prepay to reserve your next appointment.

Our goal is always to provide you with a pleasant experience. We strive to serve you to the best of our ability, and we are committed to helping you attain the highest level of dermatologic care and overall well-being.

If you have any questions about any of our appointment & office policies or procedures, please do not hesitate to contact us at (587) 273-4773, or email us at info@innovationdermatology.com